Welcome to Chikitsha, developed by SparkX AI. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application. By using Chikitsha, you agree to the practices described in this policy.
We collect the following types of information to provide and improve our services:
Personal Information (provided by you):
- Name and email address (for account registration and login)
- Phone number (for account registration and login)
- Profile information you choose to provide
Health-Related Information:
- Prescription images you upload for AI analysis
- Medical report images you upload for summary
- Drug search queries
- Doctor search preferences and history
Device Information:
- Device ID and model information
- Operating system version
- App usage data and crash reports
- Firebase Cloud Messaging (FCM) token for push notifications
⚠️ Important: Chikitsha is an informational tool only. We do not provide medical diagnoses or replace professional medical advice. Always consult a licensed doctor for medical decisions.
Our app requests the following Android permissions. Each permission is used only for its stated purpose:
| Permission |
Why We Need It |
| INTERNET |
Required to communicate with our servers, fetch drug and doctor information, and process AI analysis via our API. |
| CAMERA |
Used as a core feature to allow users to take photos of prescriptions and medical reports for AI-powered analysis. Without this, the primary functionality of the app cannot work. |
| READ_EXTERNAL_STORAGE |
Allows users to select previously saved prescription or medical report images from their device gallery for analysis. Applies to Android 12 and below. |
| READ_MEDIA_IMAGES |
Allows access to images stored on the device for prescription and report upload. Used on Android 13 and above as a replacement for READ_EXTERNAL_STORAGE. |
| RECEIVE_BOOT_COMPLETED |
Ensures that scheduled health reminders and Firebase Cloud Messaging (FCM) push notifications continue to function correctly after the device is restarted. |
📌 We only request permissions that are necessary for core app functionality. We do not access your camera or storage in the background. All permission usage is triggered by explicit user action.
We use the information collected for the following purposes:
- Prescription Analysis: Images you capture or upload are sent to our AI system to identify medications and provide plain-language explanations.
- Medical Report Summary: Report images are processed by our AI to provide easy-to-understand summaries.
- Drug Information: Your search queries are used to retrieve relevant drug information from our database of 25,000+ medications.
- Doctor Discovery: Search preferences help us show relevant verified doctors from our database of 4,000+ physicians.
- Push Notifications: We use your FCM token to send health reminders and app updates.
- App Improvement: Anonymized usage data helps us improve app performance and features.
- Account Management: Your email and phone number are used for login, authentication, and account recovery.
We do not use your information for:
- Selling your data to third parties for advertising
- Automated medical decision-making without human oversight
- Any purpose not stated in this policy
We take the security of your information seriously:
- All data is transmitted over HTTPS encrypted connections
- User accounts are secured with Firebase Authentication
- Prescription and report images are processed in real-time and are not permanently stored on our servers after analysis is complete
- Personal data is stored in secure Firebase Firestore databases with restricted access rules
- We do not store raw medical images beyond the immediate processing session
🔒 While we implement industry-standard security measures, no method of transmission over the internet is 100% secure. We encourage users not to share sensitive personal information beyond what is necessary to use the app.
Chikitsha uses the following third-party services, each with their own privacy policies:
- Google Firebase — Authentication, database, cloud messaging, and analytics. Firebase Privacy Policy
- Google Play Services — App distribution and in-app update functionality. Google Privacy Policy
- AI Processing API — Prescription and report images are sent to our AI service for analysis. Images are processed in real-time and not retained.
We do not share your personally identifiable information with any third party for marketing or advertising purposes.
Chikitsha is intended for users aged 18 and above. We do not knowingly collect personal information from children under 13 years of age.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at chikitsha.official@gmail.com and we will delete that information promptly.
As a user of Chikitsha, you have the following rights regarding your personal data:
- Access: You may request a copy of the personal data we hold about you.
- Correction: You may update or correct your personal information through the app settings.
- Deletion: You may request deletion of your account and associated data by contacting us.
- Withdrawal of Consent: You may revoke camera or storage permissions at any time through your device settings. This will limit certain app features.
- Data Portability: You may request a copy of your data in a machine-readable format.
To exercise any of these rights, please contact us at chikitsha.official@gmail.com.
- Account data is retained as long as your account is active.
- Prescription and report images are processed in real-time and deleted immediately after analysis.
- Search history is retained for up to 90 days to improve app experience.
- Notification tokens are refreshed automatically and old tokens are discarded.
Upon account deletion, all associated personal data is permanently removed from our systems within 30 days.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes:
- We will notify you via a push notification or in-app message
- The updated date at the top of this page will be revised
- Continued use of the app after changes constitutes acceptance of the updated policy
We encourage you to review this policy periodically.
You have the right to delete your Chikitsha account and all associated personal data at any time.
🗑️ How to delete your account:
Method 1 — In-App (Recommended):
- Open Chikitsha app
- Go to Profile → Settings
- Tap "Delete Account"
- Confirm deletion
Method 2 — Email Request:
- Send an email to chikitsha.official@gmail.com
- Subject: "Account Deletion Request"
- Include your registered phone number
- We will process your request within 7 business days
📋 What gets deleted: Your profile, phone number, search history, and all personal data will be permanently removed within 30 days of your request. Prescription and report images are already deleted immediately after analysis and are not stored.
Note: Some anonymized, non-identifiable usage data may be retained for service improvement purposes, but this cannot be linked back to you.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: